Pepe Clothing – Frequently Asked Questions
Welcome to Pepe Clothing’s FAQ section! We’re here to help you with any questions about our fashion-forward collections, delivery options, and shopping experience. Our goal is to make your online shopping as seamless and enjoyable as possible.
Product Questions
What types of clothing does Pepe Clothing specialise in?
We offer a carefully curated selection of women’s fashion including:
- Blouses and shirts for workwear or casual styling
- Dresses for every occasion
- Trendy jumpsuits
- Comfortable pants
- Versatile skirts
- Cosy sweatshirts
- Stylish swimwear
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend comparing these with your own measurements for the best fit. Our pieces are designed with comfort in mind, following standard UK sizing.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and a link to track your package. Our standard shipping with DHL/FedEx provides detailed tracking updates, while EMS tracking may be more limited.
Delivery Information
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Free on orders over £50 via EMS (15-25 business days after dispatch)
Do you ship worldwide?
Yes! We ship globally to most countries, excluding some remote areas and parts of Asia. If you’re unsure whether we deliver to your location, please contact our customer care team at [email protected] before placing your order.
What is your delivery promise?
We’re committed to getting your fashion finds to you with speed and care. Each Pepe Clothing item is quality checked and lovingly packaged in sustainable materials before dispatch. While we strive to meet all estimated delivery times, occasional delays may occur with international customs processing.
Returns & Exchanges
What is your returns policy?
We want you to love your Pepe Clothing items! If you’re not completely satisfied, you may return unworn, unwashed items with tags still attached within 15 days of receiving your order for a refund or exchange. Please note that original shipping costs are non-refundable, and return shipping is at the customer’s expense.
How do I initiate a return?
To start a return, please email our customer service team at [email protected] with your order number and details about the items you wish to return. We’ll provide you with return instructions and the appropriate address for your location.
How long do refunds take to process?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Customer Service
How can I contact Pepe Clothing?
Our UK-based customer service team is always happy to help! You can reach us at:
- Email: [email protected]
- Postal Address: 58 Roynon Way, Wells, GB CH6Q 5CS
Still have questions? Don’t hesitate to reach out to our friendly customer care team. At Pepe Clothing, we’re passionate about bringing fashion and convenience together for our customers worldwide. Happy shopping!